
Michiel van Deursen
In the thrilling world of startups, there's a familiar saying: "An entrepreneur is someone who jumps off a cliff and builds an airplane on the way down." While this analogy holds true, the real challenge lies not just in constructing the plane, but ensuring it takes flight and reaches its destination without crashing along the journey.
It's a daunting task, but this analogy isn't solely about the product—it's about understanding why you're building that plane in the first place. The plane symbolizes a solution to an urgent need that's yet unmet. The most successful startups aren't driven solely by profit or product development; they're born out of a genuine desire to fulfill a need, often one the entrepreneur has experienced firsthand.
This need resonates with a broader audience who are willing to pay for a solution if it exists. That's precisely why we embark on the journey of building that plane. But how do we know what people want?
The answer lies in listening—an often overlooked yet crucial aspect that can make or break a startup. Too often, startups fail because they neglect to truly understand their potential customers. Listening is more than sending out surveys; it's about actively engaging with your audience, asking the right questions, and empathizing with their needs and challenges.
A powerful strategy is to become your own customer. Use your own product religiously, and whenever something annoys you, see it as an opportunity for improvement rather than a mere inconvenience. Instead of emulating competitors, strive to create the best solution—one that addresses needs nobody else has yet.
"A powerful strategy is to become your own customer. Use your own product religiously, and whenever something annoys you, see it as an opportunity for improvement rather than a mere inconvenience."
Explore online communities where discussions about the problem your startup aims to solve are prevalent. Dive deep into these conversations, seeking to understand the frustrations and aspirations of your target audience. Spend time with potential customers, observing how they navigate existing solutions and identifying areas for enhancement.
This process doesn't end once your product launches; it's an ongoing journey of refinement and improvement. By continually listening and iterating, you position yourself as the expert in your field. This expertise not only attracts investors but also garners attention from the media, further amplifying your startup's visibility and credibility.
Indeed, running a startup involves more than just product development; it's also about securing funding, gaining traction, and earning recognition. Fortunately, people are naturally inclined to listen to experts. Investors seek out entrepreneurs who understand their market and have a clear vision for success. Similarly, the media values insights from industry leaders, providing invaluable exposure for your startup.
So, embrace your product as if it were the only option available, embodying the role of your own customer zero. And above all, listen—not just to what people say they need, but to the unspoken desires they may not even realize themselves yet.
In essence, being an entrepreneur is akin to leaping off a cliff and assembling a plane with limited resources on the way down. But it's not just about having a plane; it's about having the best plane—one that not only flies but soars to new heights, establishing your startup as a leader in its domain.


